Yes, we are happy to help you with any problems. Just contact us for this by email to sales@mailcom.gmbh or call us at +49 (0) 33 77 99 692 - 90 .
Yes, expert.tools is fully gdpr compliant.
To create a new master account, go into the 'File' menu, then click on 'Settings' and finally click on 'Create new master account'.
For more details, we have created an extra video for you, where the process is explained in detail.
If you have forgotten your password, click 'Forgot password?' in the login window below the password entry field. In the new window you can then use 'Generate OTP' to send an OTP code to the email you registered. Then enter this code in the corresponding input field and create a new password.
If this does not work, please contact us. Our support team will take care of you.
expert.tools allows credit / debit card payments as well as standing SEPA orders from your bank account .
Yes, you can use expert.tools for the first month free of charge. Until the end of the trial period you can cancel the subscription. After that, the monthly fee for the selected plan applies.
It depends on your subscription type. With the Basic plan you can only use expert.tools on one computer, i.e. if you log in with a new computer, you will be logged out on the other computer.
With the Business and Corporate plan you can use expert.tools on multiple computers at the same time.
expert.tools accepts CSV files with the following encodings: UTF 8, Windows 1252
